Freedom of Information Act
Freedom of Information Publication Scheme
For Bridge Street Dental Centre
Freedom of Information Publication Scheme
For Bridge Street Dental Centre
Welcome to the Freedom of Information Publication Scheme for Bridge Street Dental Centre
Responsible Person: Linda Pietrasz
Registered Manager: Helena Boatswain
The Publication Scheme is in three parts:
Part One: Introduction
Part Two: Classes of Information we hold
Part Three: Index to the Publication Scheme and useful resources
This Publication Scheme and protocol was reviewed and implemented on 27/09/2023.
This Publication Scheme, protocol and relevant procedures will be reviewed annually and are due for review on 27/09/2024 or prior to this date in accordance with new guidance or legislative changes.
Part One: Introduction
Our Publication Scheme
This Publication Scheme is a guide to the information routinely published by Bridge Street Dental Centre. It is a description of the classes and types of information about our Practice and our team that we make publicly available. By having such a Scheme, we are undertaking to make available to members of the public the information in the classes listed in Part Two of the Scheme. We review the Scheme at regular intervals and monitor how it is operating.
It is important to us that this Scheme meets your needs and we have designed it to be a route map so that you can find information about Bridge Street Dental Centre easily.
Your rights in relation to Freedom of Information, the Data Protection Act and Access to Patient Records legislation.
At the present time, in addition to accessing the information identified in this Publication Scheme, you are entitled to request other information about Bridge Street Dental Centre from Linda Pietrasz.
We may not always be able to provide some or all of the information you request. If we are unable to provide the information you have requested, we will explain the reasons why.
Under the Data Protection Act 2018, you are also entitled to access your clinical records, or any other personal or sensitive information held about you by our practice.
Please contact Linda Pietrasz if you would like access to or a copy of your clinical records.
Bridge Street Dental Centre complies with the Data Protection Act 2018, including the requirements of the General Data Protection Regulations (GDPR).
Feedback
We welcome suggestions about how our service might be improved.
Any suggestions or comments about how we could improve our service can be given verbally to the Practice Manager Linda Pietrasz or to any member of our team or by telephone 01823 288941.
If you prefer to write to us, please send your comments and suggestions to Linda Pietrasz at Bridge Street Dental Centre, 47 Bridge Street, Taunton, TA1 1TP or please email us at [email protected]
If you have a complaint about how we have handled your request for information, please speak to Linda Pietrasz in person, by telephone 01823 288941 or should you prefer to write to us, please do so by post to Linda Pietrasz, Bridge Street Dental Centre, 47 Bridge Street, Taunton, TA1 1TP or by email at [email protected]
If, having contacted us as described above you are not satisfied with the result of our procedure then a complaint may be made to:
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
Phone: 0207 167 6000. Email: [email protected]
NHS England for complaints about NHS treatment. PO Box 16738 Redditch B97 9PT
Phone: 0300 311 2233. Email: [email protected]
The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne NE14PA Phone Email 03000 616161. Email: [email protected]
Part 2: Classes of Information
The information that we hold is reviewed regularly, retained or disposed of in accordance with the Data Protection Act 2018 and Section 46 of the Code of Practice for Record Management.
The classes are grouped into broad categories as follows:
1. Who we are.
2. Our services.
3. Complaints.
4. Regular Publications and Information for the Public.
5. This Publication Scheme.
Who we are
The following people are part of the dental team at Bridge Street Dental Centre:
Dentist(s):
William Cross 67367
Paul White 65820
Nicola Stock 68113
Practice Manager:
Linda Pietrasz, Female
Registered manager:
Helena Boatswain, Female, 256496
Dental nurses:
Helena Boatswain, Female, 256496
Bridie Virgin, Female, 304514
Beatrice Barnard, Female, Trainee
Dental receptionist(s):
Tracy Mitchell, Female
The Practice
Bridge Street Dental Centre
47 Bridge Street
Taunton
TA1 1TP
Phone: 01823 288941
Email: [email protected]
Website: www.bridgestreetdentalcentre.co.uk
The practice is situated in Taunton.
Bridge Street Dental Centre complies with the Data Protection Act 2018, including the requirements of the General Data Protection Regulations (GDPR).
All personal and sensitive information about individuals is protected by the Data Protection Act and GDPR. Such information is never shared with third parties unless the individual has given their explicit consent for it to be shared.
Our Services
The range of services we provide at Bridge Street Dental Centre is outlined below, together with any services provided by other agencies if relevant.
Practice Premises
Practice name
Bridge Street Dental Centre
47 Bridge Street
Taunton
TA1 1TP
Phone: 01823 288941
Email : [email protected]
Website: www.bridgestreetdentalcentre.co.uk
Hours of opening
Monday: 8.30 – 5.30
Tuesday: 8.30 – 5.30
Wednesday: 8.30 – 5.30
Thursday: 8.30 – 5.30
Friday: 8.30 – 5.30
Saturday: Closed
Sunday: Closed
Out of hours cover/emergency arrangements
Registered private patients of the practice and require emergency advice out of hours can call our practice number 01823 288941.
Access to our premises
The practice is situated over two floors, there is easy access parking available for all patients available in the pay and display car park to the rear of the practice. Ground floor access and surgery is suitable for most users.
The languages we speak and the availability of interpreters
English is spoken.
Interpreter services can be made available.
Clinical interests of dentists
Bridge Street Dental Centre provides diagnostic, preventive, restorative and surgical dental procedures for adults and children and has access for the disabled.
Information about infection control procedures
Bridge Street Dental Centre complies with current infection control standards and practices. Our Infection Control policy and protocols ensure that we adopt current good practice requirements in all aspects of infection control. Instruments are autoclaved or are disposable. Personal Protective Equipment is routinely worn and is single use. All team members undertake regular update training in infection control procedures.
Complaints
Bridge Street Dental Centre aims to ensure we provide high standards of patient care and service. If you have any concerns about any aspect of our care or service, please tell us and we will do all we can to resolve your issues to your satisfaction.
We have a comprehensive Complaints Policy, including a Code of Practice that lays out how we deal with concerns and complaints. Our team members receive regular update training in complaints handling and we have processes in place to learn from complaints.
If you require further details, please ask at reception for our Code of Practice for dealing with complaints.
Any concerns or issues should be raised with Lyn Pietrasz. Alternatively, please speak to any team member, either in person or by telephone 01823 288941. If you prefer to write to us, please address it to Lyn Pietrasz at Bridge Street Dental Centre, 47 Bridge Street, Taunton, TA1 1TP or email [email protected].
Regular Publications and Information for the Public
Our Privacy Policy and Privacy Notice contain details about how we protect personal and sensitive information. Details are published on our website www.bridgestreetdentalcentre.co.uk
We also publish information relating to the clinical services we provide for our patients on our website www.bridgestreetdentalcentre.co.uk
We do not publish information that is of a personal and/or confidential nature, as this is excluded, as is any other confidential material. Material relating to the health and safety of specific individuals, law enforcement or criminal or regulatory enforcement or audit issues may also be excluded from publication. There may be circumstances where material cannot be released because the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of public affairs.
This Publication Scheme
All dental practices that have an NHS contract are considered to be public authorities.
Under Section 19 of the Freedom of Information Act 2000 (see link to the Act in Part Three below), all public authorities, including dental practices have a legal duty to adopt and maintain a Publication Scheme for the publication of the information they hold. The purpose of the Act is to promote greater openness by public authorities.
The Act requires all dental practices to respond to requests about the information they hold. This includes information that is recorded in any form and the rights of access to that information. These rights are subject to some exemptions that dental practices must take into account before deciding what information can be released.
The Freedom of Information Act does not change the rights of patients to protection of their personal and sensitive information in accordance with Article 8 of the Human Rights Convention, the Data Protection Act and at common law. Maintaining the right to patient confidentiality continues to be an extremely important commitment on our part.
This Publication Scheme aims to make as much information about Bridge Street Dental Centre available as possible, on a continuous basis. We will continue to add to the information when appropriate.
We will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in our practice. We will also publish any proposed changes or additions to publications already available.
Part Three: Useful Resources
