We are now offering appointments for routine check-ups and dental treatment.

We hope that you and your family are in excellent health. The whole country has been through a lot over the last few months, and we are all looking forward to resuming our normal activities. While lots of things have changed, one thing remains constant: our commitment to your safety.

Infection control has always been of prime importance at Bridge Street Dental Centre, as you will have seen during your appointments over the years. Our infection control processes are designed so that your dental care is both safe and comfortable. As a result, Bridge Street Dental Centre will only be reopening once we are satisfied that we have all of the necessary processes and personal protective equipment in place to ensure your safety.

Our practice will look different, as it will be operating in a way that observes COVID-19 social distancing and hygiene rules, as part of measures taken to ensure your safety and that of the dental team.

As always, our practice conforms to all the regulations and guidelines that are published by the official healthcare bodies in England. We would like to highlight some of the procedures that we have in place to ensure that you will always receive the highest quality care.

You may see a few changes when it is time for your next appointment.

For example:

  • Please only attend the practice in person if you have arranged an appointment
  • We will communicate with you beforehand to ask some screening questions
  • You will be asked some of those same questions again when you attend for you appointment
  • On arrival, please could you wait in your car/outside the practice and call 01823 288941.
  • At your appointment time we will invite you into the practice and you will be able to go straight to see the dentist, without having to wait in the waiting room
  • Appointments will be managed to allow for social distancing between patients
  • For the same reason please could you attend the practice alone, unless you are bringing a child for their appointment
  • Companions are of course very welcome to wait in cars, but limiting the use of our waiting room will also help social distancing
  • During this period please could you limit the number of belongings that you bring to your appointment e.g. bags and coats. You will be asked to deposit any belongings at reception.
  • We have installed a temporary Perspex screen in our reception area (like those seen in lots of shops)
  • We have hand sanitizer that we will ask you to use when you enter the practice
  • We may take and record your temperature
  • During this period, the waiting room will no longer offer magazines, children’s toys etc, since those items are difficult to clean and disinfect
  • The new scheduling system may mean that we will be able to offer you a smaller range of appointment options to choose from
  • While our toilets are currently for urgent use only please could you use the toilet before leaving home
  • We will do our best to allow greater time between patients to reduce waiting times for you and to reduce the number of patients in the reception area at any one time

Please follow any instructions from our team carefully.

We are determined to support patients who need care as quickly as possible and we would like to reassure you that we will be prioritising those patients who need urgent treatment, including those who have been experiencing pain or discomfort during lockdown.

We will be contacting patients who have informed us that they require emergency treatment or advice directly.

In time, we hope to be in a position to offer a full range of dental treatments and care in a similar manner to that which you previously experienced. This will be dependent on the further easing of COVID-19 control measures and on equipment and staff levels at the time.

We’re here to help

If you need advice, or if you are in need of urgent dental treatment, please telephone the practice, rather than attending in person without an appointment and our reception will be pleased to help you.

Remember, if you have Denplan Supplementary Insurance, you can claim for the cost of an emergency out-of-hours telephone consultation. Just submit your claim online at www.denplan.co.uk or ask your dentist and they will submit a claim on your behalf.

Do I need emergency treatment? 

Don’t take any unnecessary risks. If you’re experiencing a dental problem, these questions will help you decide if you need to be seen for urgent treatment.


1. Is it following a tooth extraction? If yes, have you bitten on the gauze provided for 15 minutes?

If you haven’t, there’s no need to call yet

If you have, call for emergency advice ASAP


1. Have you noticed any swelling around the tooth or can it be seen on the outside of your face?

2. Does the swelling extend to your eye/neck? If yes, call for emergency advice ASAP

3.  Is the swelling affecting your vision, your breathing or is it preventing you from opening your mouth more than two fingers wide? If yes to any of these, go straight to A&E


1. Has the trauma caused you to experience any loss of consciousness, blurred vision or vomiting? If yes to any of these, go straight to A&E and call the practice
2. Has the trauma broken a tooth or has a tooth fallen out? 
If yes to either, call for emergency advice ASAP
3. Has the trauma cased laceration or bleeding 
If yes, call for emergency advice ASAP


1. Is the pain making it hard to eat or affecting your sleep? If yes, this may be urgent but if the pain can be managed with pain-relief then consider the risk of attending an appointment before you call.The following problems are non-urgent and do not require an emergency appointment:

  • Loose or lost crowns, bridges or veneers
  • Fractured or loose dentures
  • Fractured, loose or displaced fillings
  • Chipped teeth with no pain
  • Loose wires
  • Bleeding gums

Remember to take care of your oral health during this time

The health of your mouth can have a big effect on your overall health and wellbeing. During this period of social isolation take some time to refresh your oral health habits and make sure that your teeth and gums stay healthy. Remember:

  • Brush with a fluoride toothpaste before bed and at one other time during the day
  • Use floss, or where needed and interdental brush, to clean between your teeth each day
  • Limit the number of food you eat that contains sugar
  • Limit the number of sugary and acidic drinks you have

We can’t stress how important you are to us, not just as a business but personally. Please do everything you can to keep yourselves and those around you safe. Don’t take unnecessary risks and for the moment stay indoors wherever possible.

We are happy to answer any questions that you may have about the procedures described above which are designed to keep you, and every patient, safe in our practice. We value your trust and loyalty and look forward to seeing you again. To make an appointment, please call the practice on the usual number (01823 288941).